Refund policy

Our Return & Exchange Policy

We want you to love your purchase! If there’s an issue with your order, we’re happy to help within 14 days of receiving your item.

Need Assistance?

If your item arrives damaged, defective, or if you receive the wrong item, please reach out to us at needlenthreadsco@gmail.com, and we’ll make it right.

Exchanges

If you need a different size or style, contact us, and we’ll guide you through the best way to ensure you get what you need.

Refunds

If a refund is necessary, we’ll process it back to your original payment method within 10 business days after approval. If you haven’t received it within 15 business days, please contact us.

Exceptions

Sale items and gift cards are final sale.

Clothing that appears worn may not be eligible for exchange or refund.

For any questions, feel free to email us at needlenthreadsco@gmail.com. We’re here to help!